Halo: The Master Chief Collection

Halo: The Master Chief Collection Matchmaking Issues Still Ongoing, 343's Bonnie Ross Offers an Apology

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While 343 Industries still works on resolving the plethora of issues still surrounding Halo: The Master Chief Collection's matchmaking, the studio's General Manager Bonnie Ross has issued a "heartfelt" apology in light of the various problems that have hobbled the game since launch.

"On Nov 11th we released Halo: The Master Chief Collection. The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One," Ross' statement begins. "With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologise for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved."

Ross goes on to say that owners of Halo: The Master Chief Collection will be taken care of, once the game's issues have been resolved. "Once we’ve done that, we will detail how we will make this right with our fans," says Ross.

"On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates," she continues. "Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience."

Ross also assures that 343 Industries is "also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home."

Ross adds: "Know that we’re trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Looking forward, I want to give you a high-level cadence of the latest updates we’re currently working on. Development and testing of our latest content update continues and we are on track for release later this week.

"We will update you on the status and patch notes of the content update once we have a better understanding of our release window. Only through making changes on both the “server side” (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we’re working towards. And in the interest of expediency, we’re attacking the problem from both sides, non-stop."

You can keep an eye on the progress of updates over on 343's Halo forums, and we'll have more info on Halo: The Master Chief Collection's road to getting fixed, right here on the site.

"Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible," Ross' statement concludes.

[Via HaloWaypoint]


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Game Info
343 Industries


US November 11, 2014

HDD Space Required : 45.63 GB
Price: $59.99USD
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